Return & Refund Policy

Last Updated: July 15, 2025

At Way2Cure Medical Equipment, we strive to ensure your complete satisfaction with every purchase and rental. This Return & Refund Policy outlines the conditions under which products can be returned and how refunds are processed for items bought or rented from `[https://www.way2cure.com/]`.

Please read this policy carefully before making a purchase or rental. Your use of our services indicates your acceptance of this policy.

1. General Return Conditions

For both purchased and rented items, returns are generally accepted under the following conditions:

• The item must be in its original, unused, and undamaged condition.
• All original packaging, manuals, accessories, and promotional items (if any) must be intact and included.
• The return request must be initiated within `[Number of days, e.g., 7]` days of the delivery date.
• A valid proof of purchase (order number, invoice) is required.

2. Returns for Purchased Products

If you are not satisfied with a purchased product, you may be eligible for a return under these specific conditions:

• Defective or Damaged Products:

  If you receive a defective or damaged product, you must report it to us within `[e.g., 48 hours]` of delivery with clear photographic or video evidence. We will arrange for a replacement or a full refund after verifying the issue.

• Incorrect Product Received:

  If you receive a product different from what you ordered, please contact us within `[e.g., 48 hours]` of delivery. We will arrange for the correct product to be shipped to you and the incorrect one to be picked up at no extra cost.

• Change of Mind / Non-Defective Returns:

  Returns for change of mind or non-defective items may be accepted within `[e.g., 7]` days of delivery, provided the item is unopened, unused, and in its original sealed packaging. A restocking fee of `[e.g., 10-20%]` may apply, and return shipping costs will be borne by the customer.

3. Returns for Rented Products

Rental equipment is typically returned at the end of the rental period. This section outlines conditions for early returns or issues with rental equipment:

• Early Termination of Rental:

  If you wish to return rented equipment before the agreed rental period ends, please contact us. Refunds for early termination may be subject to a pro-rata calculation or a cancellation fee, as specified in your rental agreement.

• Damaged or Malfunctioning Rental Equipment:

  If rented equipment malfunctions or is damaged during your rental period (not due to misuse), please contact us immediately. We will arrange for repair, replacement, or provide a suitable solution. Damage due to misuse or negligence will be charged as per the rental agreement.

• Hygiene and Safety: Due to hygiene and safety reasons, once rental medical equipment has been unsealed, installed, or used, it may not be eligible for a refund or early return unless it is proven to be defective or incorrect.

4. Non-Returnable Items

For hygiene, safety, and regulatory reasons, certain items are **not eligible for return** once opened or used, unless they are proven to be defective upon immediate receipt. These typically include:

• Personal care products (e.g., adult diapers, ostomy bags, certain respiratory masks).
• Sterile products once their seal is broken.
• Consumables (e.g., testing strips, batteries, nebulizer kits, certain tubing).
• Any product where the original packaging has been severely damaged or tampered with, making it unsuitable for resale or re-rental.

5. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support: Send an email to `[Your Contact Email, e.g., support@Way2Cure.com]` or call us at `[Your Contact Number, e.g., +91 7400400908]` within the stipulated return period. Provide your order number, reason for return, and clear photos/videos if the item is damaged or defective.
2. Return Authorization: Our team will review your request and provide a Return Authorization (RA) number and instructions for packaging and return shipping/pickup. Do not send items back without an RA number.
3. Packaging: Securely package the item in its original packaging with all accessories and documentation. Clearly mark the RA number on the package.
4. Shipping/Pickup:
   • For eligible returns, we will arrange for a pickup by our courier partner.
   • If you are responsible for return shipping (e.g., for change of mind), you must use a trackable shipping service.

6. Refunds

Once your returned item is received and inspected (typically within `[e.g., 3-5]` business days of receipt), we will notify you of the approval or rejection of your refund. If approved:

• Refund Method: Refunds will be processed to the original method of payment used for the purchase/rental. For COD orders, refunds will typically be processed via bank transfer (NEFT/IMPS) to the provided bank account details.
• Refund Timeline: Please allow `[e.g., 5-10]` business days for the refund to reflect in your account, depending on your bank's processing times.
• Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged for reasons not due to our error, or returned beyond the standard return window.

7. Cancellation Policy

Order cancellations are subject to the following conditions:

• Before Shipment: You may cancel an order for a full refund if it has not yet been dispatched. Please contact customer support immediately.
• After Shipment: Once an order has been shipped, it cannot be canceled. You will need to follow the return policy guidelines.
• Rental Cancellations: Rental cancellations prior to dispatch or delivery may incur a cancellation fee as per your rental agreement.

8. Changes to This Policy

Way2Cure reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically.

9. Contact Us

If you have any questions or require assistance with returns or refunds, please contact our customer support team:

• By Email: helpway2cure@gmail.com
• By Phone: +91 7400400908
• By Mail:
  Way2Cure Medical Equipment
  office at 273, Satra Plaza, Sector 19D,
  Palm Beach Road, Vashi, Navi Mumbai, 400705