Shipping Policy

Last Updated: July 15, 2025

Welcome to Way2Cure Medical Equipment! We are committed to delivering your medical equipment purchases and rentals quickly and efficiently. This Shipping Policy outlines our shipping practices, delivery times, and related information.

By placing an order with Way2Cure, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders are processed and shipped during our business days, which are [Your Business Days, e.g., Monday to Saturday], excluding public holidays. Orders placed after 17:00 IST` on a business day or on weekends/holidays will begin processing on the next business day.

• Processing Time: Typically, orders are processed and dispatched within `[Your Processing Time, e.g., 1-2 business days]` after payment confirmation.
• Order Confirmation: You will receive an order confirmation email once your order is successfully placed. A separate shipping confirmation email with tracking details will be sent once your order is dispatched.

2. Shipping Methods and Delivery Times

We partner with reliable courier services to ensure timely and safe delivery of your medical equipment. Delivery times may vary depending on your location and the chosen shipping method.

• Standard Shipping:

  Estimated delivery within [Your Standard Delivery Timeframe, e.g., 3-7 business days] after dispatch for most major cities.

  For remote or non-metro areas, delivery might take slightly longer.

• Express Shipping (if applicable):

  For urgent needs, [mention if express shipping is offered, e.g., express shipping is available for select products/locations at an additional cost].

  Estimated delivery within [Your Express Delivery Timeframe, e.g., 1-3 business days] after dispatch.

3. Shipping Charges

Shipping charges are calculated based on the product's weight, dimensions, your delivery address, and the selected shipping method. The exact shipping cost will be displayed at checkout before you finalize your order.

• Free Shipping: We may offer free standard shipping on orders above `[Minimum Order for Free Shipping, e.g., ₹5,000]` or during specific promotional periods.
• Cash On Delivery (COD): If COD is available, additional charges may apply and will be clearly indicated at checkout.

4. Delivery Inspection and Acceptance

It is crucial to inspect your order immediately upon delivery. Please check the packaging for any signs of damage before accepting the delivery.

• Damaged or Incorrect Items: If you notice any damage to the product or receive an incorrect item, please notify the delivery personnel and **do not accept the delivery** if possible. Immediately contact our customer support team within `[e.g., 24 hours]` of delivery attempt with details and photos of the damage.
• Missing Items: If any items are missing from your order, please contact us immediately.
• Proof of Delivery: A signature may be required upon delivery. Please ensure someone is available to receive the package.

5. Delivery Delays and Issues

While we strive for timely deliveries, unforeseen circumstances can sometimes cause delays.

• Unforeseen Circumstances: We are not liable for delays caused by extreme weather conditions, natural disasters, political disruptions, courier strikes, or other force majeure events.
• Incorrect Address: Please ensure your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect address details provided by the customer. Additional charges may apply for re-delivery attempts or address corrections.
• Failed Delivery Attempts: If a delivery attempt fails due to customer unavailability, the courier may attempt re-delivery. After a certain number of failed attempts, the package may be returned to us, and additional shipping charges for re-dispatch will apply.

6. International Shipping (if applicable)

Currently, Way2Cure primarily ships within India. If we expand to international shipping, specific terms regarding customs duties, import taxes, and extended delivery times will be detailed here.

7. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically.

8. Contact Us

For any questions or concerns regarding our Shipping Policy or your order's delivery, please contact our customer support team:

• By Email: helpWay2Cure@gmail.com
• By Phone: +91 7400400908
• By Mail:
  Way2Cure Medical Equipment
  office at 273, Satra Plaza, Sector 19D,
  Palm Beach Road, Vashi, Navi Mumbai, 400705